Terms & Conditions

This outlines your rights, our responsibilities, and what to expect when working with us. We believe in being transparent, fair, and cooperative.

Return & Refund Policy

If you'd like to return an item, please contact us within 14 days of receiving your order.

Please note: For hygiene reasons, we're unable to accept returns on textile items

Returned items must be unused and in their original condition. Return postage is covered by the customer unless the item arrived damaged.

Once your item reaches us and passes inspection, we'll process your refund to your original payment method—usually within 3-5 working days.

Booking an Appointment

The time that we devote to our patients is precious, and missed appointments or those cancelled close to the appointment time impact on our ability to offer other patients timely treatment.

We know that unforeseen circumstances will arise, but we ask that patients give as much notice as possible if you are unable to attend for your appointment.

If more than a single appointment is missed with no prior notice being given, we reserve the right to add a fee of £45 per to your account, payable before further appointments can be booked. Please rest assured that this is not a facility we wish to enforce and we would much prefer to see all our patients.